Terms of sale

Introduction

This purchase is governed by the standard terms of sale below for consumer purchases of goods online. Consumer purchases online are mainly governed by the Norwegian Contracts Act, Consumer Purchases Act, Marketing Control Act, Cancellation Act (angrerettloven) and E-commerce Act, and these laws give the consumer rights that cannot be waived. The laws are available at lovdata.no. The terms of this agreement are not to be read as limiting the statutory rights; they set out the parties' main rights and obligations for the purchase.

The terms are based on the standard terms prepared and recommended by the Norwegian Consumer Authority (Forbrukertilsynet), adapted to our shop: payment with Vipps, goods printed on demand, and delivery in Norway.

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1. The agreement

The agreement consists of these terms of sale, the information given in the ordering process (the product page, the cart and Vipps) and any specially agreed terms. If the information conflicts, what has been specially agreed between the parties takes precedence, provided it doesn't conflict with mandatory law.

The agreement is further supplemented by the relevant statutory provisions governing purchases of goods between businesses and consumers.

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2. The parties

The seller is Nordic Productions Hansen, a sole proprietorship owned by Jørn Otto Hansen, which runs the shop at nordicproductions.no under the name Nordic Productions. Below, the seller is called the seller.

• Address: Kulturveien 3598, 8100 Misvær, Norway
• Email: post@nptv.no
• Phone: +47 958 59 628
• Organisation number: 920 421 350 MVA

The buyer is the consumer who places the order, and is called the buyer below. The shop only delivers to addresses in Norway.

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3. Price

The stated price for the goods and services is the total price the buyer is to pay. This price includes all taxes and additional costs. The buyer does not bear additional costs the seller did not inform about before the purchase.

All prices are in Norwegian kroner (NOK) and include 25% VAT. Shipping is added where it isn't included in the price. Before you confirm the purchase, Vipps shows each delivery option with its price, and the total amount you will pay.

You do not pay customs duty, import VAT or fees when the goods are delivered. If you are charged anything like that anyway, contact us and we will cover the cost.

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4. Conclusion of the agreement

You order by choosing the item, colour and size and pressing the Vipps button on the product page or in the cart. In Vipps you choose the delivery address and delivery option and see the total amount before you confirm.

The agreement is binding on both parties once the buyer has confirmed the order and the payment in Vipps.

The agreement is nevertheless not binding if there has been a typing or keying error in the seller's offer in the shop's ordering process or in the buyer's order, and the other party realised or ought to have realised that there was such an error.

Once the payment is approved, the order page you reach from Vipps shows your order, and the receipt for the payment is in the Vipps app.

If we can't deliver the item, for example because the print partner has run out of the garment, we release the reservation in Vipps so you aren't charged, and the order page shows that the order is cancelled. Your rights under section 9 still apply.

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5. Payment

The shop only accepts payment with Vipps. We don't offer invoices, instalments or other payment methods.

The seller may require payment for the goods from the time they are sent from the seller to the buyer.

When you confirm the purchase in Vipps, the purchase amount, including shipping, is reserved on the card you use in Vipps. The amount is charged on the day the goods are shipped from the print partner. If the order is cancelled before it ships, the reservation is released and you are not charged.

The payment is processed by Vipps MobilePay AS. We don't receive your card details. Money owed to you, for example after a withdrawal or a complaint, is refunded through Vipps to the card you paid with.

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6. Delivery

Delivery has taken place when the buyer, or the buyer's representative, has taken over the goods.

The goods are printed on demand: each item is made when you order, at one of Gelato's print partners, and shipped directly from there to you. Some items are printed in Norway, others in another European country, which decides the delivery options you can choose.

You choose the delivery option in Vipps, for example a pickup point or home delivery, and see its price and estimated delivery time before you confirm the purchase. Once the parcel ships, the order page shows a tracking link, and the carrier normally notifies you by text message or email.

If the time of delivery is not stated in the ordering process, the seller shall deliver the goods to the buyer without undue delay and no later than 30 days after the order. The goods are delivered to the buyer, or to the pickup point the buyer has chosen, unless otherwise specially agreed between the parties.

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7. Risk for the goods

The risk for the goods passes to the buyer when the buyer, or the buyer's representative, has received the goods in accordance with section 6.

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8. Right of withdrawal

Unless the agreement is exempt from the right of withdrawal, the buyer may withdraw from the purchase of the goods in accordance with the Cancellation Act (angrerettloven). Our goods are printed when you order, but they are standard goods and not personalised to you, so the right of withdrawal applies.

The buyer must notify the seller of the use of the right of withdrawal within 14 days from when the period starts. All calendar days count. If the period ends on a Saturday, public holiday or holy day, it is extended to the nearest working day.

The withdrawal period is met if the notice is sent before the period expires. The buyer has the burden of proof that the right of withdrawal has been exercised, so the notice should be in writing: with the withdrawal form at the bottom of this page, by email to post@nptv.no, through the contact form or by letter to the address below. You don't have to give a reason.

The withdrawal period starts:

• For a purchase of single items, from the day after the item(s) are received.
• If a subscription is sold, or the agreement involves regular delivery of identical goods, from the day after the first shipment is received.
• If the purchase consists of several deliveries, from the day after the last delivery is received.

The withdrawal period is extended to 12 months after the end of the original period if, before the agreement is concluded, the seller does not inform that there is a right of withdrawal and provide the standard withdrawal form. The same applies if information about the conditions, deadlines and procedure for using the right of withdrawal is missing. If the business provides the information within these 12 months, the withdrawal period nevertheless ends 14 days after the day the buyer received the information.

Returns

When using the right of withdrawal, the goods must be returned to the seller without undue delay and no later than 14 days after the notice of withdrawal was given. The deadline is met if you send the goods before the 14 days have passed. Send the goods to:

Nordic Productions Hansen
Kulturveien 3598
8100 Misvær
Norway

Don't send the goods to the print partner, Gelato or the carrier that delivered them. They don't accept returns on our behalf. Use a shipping method with tracking if you can, and keep the receipt.

The buyer pays the direct costs of returning the goods, unless otherwise agreed or the seller has failed to inform that the buyer is to pay the return costs. The seller may not charge a fee for the buyer's use of the right of withdrawal.

The buyer may try or test the goods in a reasonable way to establish their nature, characteristics and function without losing the right of withdrawal. If trying or testing the goods goes beyond what is reasonable and necessary, the buyer may be liable for any reduced value of the goods. For clothing, this means you can try the garment on as you would in a shop, but a garment that has been worn, washed or damaged may mean a lower refund.

Refund

The seller must refund the purchase price to the buyer without undue delay, and no later than 14 days after the seller was notified of the buyer's decision to withdraw. The refund includes what you paid for shipping to you, except any extra cost because you chose a delivery option other than the cheapest standard delivery we offered. The money is refunded through Vipps to the card you paid with, without any fee.

The seller may withhold the refund until the seller has received the goods from the buyer, or until the buyer has provided proof that the goods have been sent back.

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9. Delay and non-delivery: the buyer's rights and deadline for claims

If the seller does not deliver the goods, or delivers them late according to the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, under the rules in chapter 5 of the Consumer Purchases Act and depending on the circumstances, withhold the purchase price, demand performance, cancel the agreement and/or claim compensation from the seller.

For evidential reasons, a claim for remedies should be made in writing (for example by email).

Performance

The buyer may uphold the purchase and demand performance from the seller. However, the buyer cannot demand performance if there is an obstacle the seller cannot overcome, or if performance would cause the seller such inconvenience or cost that it is substantially disproportionate to the buyer's interest in the seller's performance. If the difficulties cease within a reasonable time, the buyer may still demand performance.

The buyer loses the right to demand performance by waiting unreasonably long to make the claim.

Cancellation

If the seller does not deliver the goods at the time of delivery, the buyer shall ask the seller to deliver within a reasonable additional period. If the seller does not deliver within the additional period, the buyer may cancel the purchase.

The buyer may, however, cancel the purchase immediately if the seller refuses to deliver the goods. The same applies if delivery at the agreed time was decisive for entering into the agreement, or if the buyer has informed the seller that the time of delivery is decisive.

If the goods are delivered after the additional period set by the consumer, or after the time of delivery that was decisive for entering into the agreement, a claim for cancellation must be made within a reasonable time after the buyer learned of the delivery.

Compensation

The buyer may claim compensation for loss suffered as a result of the delay. This does not apply if the seller shows that the delay is due to an obstacle beyond the seller's control which could not reasonably have been taken into account at the time of the agreement, or avoided, or its consequences overcome.

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10. Defects: the buyer's rights and deadline for complaints

If there is a defect in the goods, the buyer must, within a reasonable time after it was discovered or ought to have been discovered, notify the seller that the buyer will rely on the defect. The buyer has always complained in time if it happens within 2 months of when the defect was discovered or ought to have been discovered. A complaint can be made no later than two years after the buyer took over the goods. If the goods or parts of them are meant to last substantially longer than two years, the deadline for complaints is five years.

If the goods have a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, under the rules in chapter 6 of the Consumer Purchases Act and depending on the circumstances, withhold the purchase price, choose between repair and replacement, demand a price reduction, demand that the agreement be cancelled and/or claim compensation from the seller.

Complaints to the seller should be made in writing, for example by email to post@nptv.no. Feel free to send a photo of the fault, such as a misprint or damage in transit: often we don't need the item back. The seller covers the costs of repair, replacement and returning a defective item.

Repair or replacement

The buyer may choose between demanding that the defect be repaired or that equivalent goods be delivered. The seller may nevertheless refuse the buyer's demand if carrying it out is impossible or would cause the seller unreasonable costs. Repair or replacement shall be carried out within a reasonable time. As a rule, the seller is not entitled to make more than two attempts to remedy the same defect.

Price reduction

The buyer may demand an appropriate price reduction if the goods are not repaired or replaced. This means that the ratio between the reduced and the agreed price corresponds to the ratio between the value of the goods in defective and in contractual condition. If there are special reasons for it, the price reduction may instead be set equal to the significance of the defect to the buyer.

Cancellation

If the goods have not been repaired or replaced, the buyer may also cancel the purchase when the defect is not insignificant.

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11. The seller's rights if the buyer is in breach

If the buyer does not pay or fulfil the other obligations under the agreement or the law, and this is not due to the seller or circumstances on the seller's side, the seller may, under the rules in chapter 9 of the Consumer Purchases Act and depending on the circumstances, withhold the goods, demand performance of the agreement, demand that the agreement be cancelled and claim compensation from the buyer. Depending on the circumstances, the seller may also claim interest on late payment and a debt collection fee.

Performance

The seller may uphold the purchase and demand that the buyer pays the purchase price. If the goods have not been delivered, the seller loses this right by waiting unreasonably long to make the claim.

Cancellation

The seller may cancel the agreement if there is a material breach of payment or other material breach on the buyer's side. The seller may nevertheless not cancel if the full purchase price has been paid. If the seller sets a reasonable additional period for performance and the buyer does not pay within it, the seller may cancel the purchase.

Interest on late payment / debt collection fee

If the buyer does not pay the purchase price according to the agreement, the seller may claim interest on the purchase price under the Late Payment Interest Act. In case of non-payment, the claim may, after prior notice, be sent to debt collection. The buyer may then be held liable for fees under the Debt Collection Act.

Uncollected parcels

The goods are paid for when they ship, so we don't charge a fee for uncollected parcels. If you don't collect the parcel, it is returned to the sender. Contact us and we'll find a solution.

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12. Warranty

A warranty given by the seller or the manufacturer gives the buyer rights in addition to those the buyer already has under mandatory law. A warranty therefore does not limit the buyer's right to complain and make claims for delay or defects under sections 9 and 10. The seller gives no warranty of its own beyond the statutory right to complain.

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13. Personal data

The seller is the controller for the personal data collected. Unless the buyer consents to something else, the seller may, in accordance with the Personal Data Act, only collect and store the personal data necessary for the seller to fulfil its obligations under the agreement. The buyer's personal data will only be disclosed to others if necessary for the seller to carry out the agreement with the buyer, or where required by law.

To deliver the goods, we use the name, address, email address and mobile number you allow Vipps to share with us, and pass them on to Gelato, the print partner and the carrier. Read more in the privacy policy.

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14. Dispute resolution

Complaints are to be addressed to the seller within a reasonable time, see sections 9 and 10. The parties shall try to resolve any disputes amicably. If this does not succeed, the buyer may contact the Norwegian Consumer Council (Forbrukerrådet) for mediation. Forbrukerrådet can be reached on +47 23 400 500 or at forbrukerradet.no. If mediation does not succeed, the case can be brought before the Consumer Complaints Board (Forbrukerklageutvalget).

The agreement is governed by Norwegian law.

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15. Language and changes

These terms are written in Norwegian and translated into English. If the Norwegian and English versions differ, the Norwegian version prevails.

We may change these terms. A purchase is always governed by the terms published when you ordered.

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16. Other services and use of the website

Advisory work, development and other engagements are agreed in writing for each engagement. These terms of sale don't apply to them.

We work to keep the information on the website accurate and up to date, but don't guarantee that articles and other content are accurate, complete or current. We are not liable for losses that arise because someone acts on such content. This does not limit your rights as a buyer under the sections above.